Your order arrives and it’s not quite what you expected, simply send it back with your order number or a copy of your invoice within 30 days for full refund. Return postage is your responsibility so we recommend using a tracked method. We aim to process and refund returns within 5 days of reciept.
PO Box 198
YORK YO7 9BX
If you receive an item that’s faulty upon delivery then we’ll make things even easier by sending you a pre-paid label so you can send it back and get a new one as quickly as possible.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will get a notification email from us for your refund. If you haven’t received the refund yet, first check your paypal account or bank account from where you paid.
Refund to credit card or debit card may take 5-7 business working days. If you still have not received your refund yet, please contact us at email@example.com